COVID-19 Hours & Service Updates

Pet Adoptions & Animal Shelter Services:
Animal shelter and related sheltering services will be open seven days a week BY APPOINTMENT ONLY from 11am to 6pm. This includes adoptions, lost & found, and general pet assistance. Our kennels are NOT open to walk through visitors. Adopt a pet with our virtual adoption process. For other services, make an appointment by calling 626.792.7151 or emailing

Shelter Shop:
The Shelter Shop, our onsite retail store, is open for walk-in customers. Hours are Monday through Saturday from 9am to 6pm and on Sunday from 11am to 6pm.

Pet Licenses:
Pet license purchases and renewals can be done in-person through the Shelter Shop during normal business hours or by email or fax. Visit for your city’s licensing requirements.

Donation Drop-Off:
Donation drop-off is located in the interior breezeway in front of the Shelter Shop. Donations may be dropped off during normal business hours. We can only accept new or unopened items with the exception of gently used towels (washed only). We are also accepting donations from our Amazon Wishlist. Please view our Wish List to view which items are unaccepted.

Animal Control:
Animal control continues to be available in our 11 animal control contract cities. You can reach animal control 24/7 at 626.792.7151 ext. 102.

Training Classes:
In-person training classes are currently suspended. We are currently offering Virtual Behavior Consultations.

Kids Programming:
Virtual kid’s activities, webinars and worksheets are added weekly on our Kids for Animals at Home page. In-person summer camps and kid’s class have been cancelled through Fall 2020.

Pet Food Bank:
The Helping Paws Pet Food Bank offers free food and supplies to dog and cat owners in need. Food Bank services are by appointment only. Please complete an online application here. You will be contacted within 72 hours by a Pasadena Humane staff member with next steps.

Our SNiP Clinic is open by appointment. You can see all the details and make an appointment with our online scheduler.

Vaccine Clinic:
Our vaccine clinic is postponed indefinitely at this time. Please check our website and social media for updates and visit our list of other local low-cost providers.

Mobile Adoption & On-Site Events:
All in-person events are currently postponed through Fall 2020. Check back for updates.