COVID-19 Hours & Service Updates

Pet Adoptions & Animal Shelter Services:
Animal shelter and related sheltering services will be open seven days a week BY APPOINTMENT ONLY from 11am to 6pm. This includes adoptions, lost & found, and general pet assistance. Our kennels are NOT open to walk through visitors. Adopt a pet with our virtual adoption process. For other services, make an appointment by calling 626.792.7151 or emailing *Due to the rising number of COVID cases in LA County, you may experience longer than usual waiting times for an appointment as we are taking extra measures to keep staff and visitors safe.

Shelter Shop:

The Shelter Shop has resumed in-person shopping. You may also place your order online and pick up in-store at your convenience.

Pet Licenses:
Pet license purchases and renewals can be done in-person through the Shelter Shop during normal business hours or by email or fax. Visit for your city’s licensing requirements.

Donation Drop-Off:
We are only accepting towels and bedding as donation drop-offs. Please drop off towels and bedding in the donation bin located in the underground parking lot, located off Raymond Ave. If you’d like to donate a different item, you are able to purchase directly from our Amazon Wishlist.

Animal Control:
Animal control continues to be available in our 11 animal control contract cities. You can reach animal control 24/7 at 626.792.7151 ext. 102.

Training Classes:
In-person training classes are currently suspended. We are currently offering Virtual Behavior Consultations.

Kids Programming:
Virtual kid’s activities, webinars and worksheets are added weekly on our Kids for Animals at Home page. In-person summer camps and kid’s class have been cancelled through Fall 2020.

Pet Food Bank:
The Helping Paws Pet Food Bank offers free food and supplies to dog and cat owners in need. Food Bank services are by appointment only. Please complete an online application here. You will be contacted within 72 hours by a Pasadena Humane staff member with next steps.

Our SNiP clinic will re-open on Monday, March 8. The appointments for the month of March will be released by the end of the day on March 6. You can see all the details and make an appointment with our online scheduler.

Vaccine Clinic:
Click here for more information on our vaccine clinic.

Mobile Adoption & On-Site Events:
All in-person events are currently postponed through Winter 2021. Check back for updates.